GENERAL TERMS AND CONDITIONS
Ukraine, Kyiv Revision: 121.08.2025
This document (hereinafter referred to as the “General Terms and Conditions of Service Provision” or “Terms”) is a public agreement that defines the rules and conditions for the provision of services by ATLANTIC EXPRESS UKRAINE LLC (EDRPOU 42780662) (hereinafter referred to as the “Company”) to end users and clients (hereinafter referred to as the “Client” or “User”).
The purpose of this document is to establish transparent and understandable terms of use of the Company’s services, including:
- organization of selection, purchase and transportation of vehicles and other cargo;
- procedure for placing orders, payment and performance of services;
- rights and obligations of the parties, liability for violation of the terms and conditions and procedure for resolving disputes.
- rules for using the website https://atlanticexpresscorp.com.ua and the Company’s electronic services;
- privacy policy, personal data protection and information security;
The Terms are public and mandatory for all Clients who use the Company's services or its website.
1. INFORMATION ABOUT THE COMPANY
The information provided about the Company is the basis for understanding the principles of cooperation and the procedure for providing services set out in the following sections of this document.
1.1. Legal status
The Company is the only official partner of the American international freight forwarding company (Atlantic Express Corporation) in Ukraine, which operates in accordance with the legislation of Ukraine and international rules of sea and land transportation.
1.2. Experience and reputation
The Company has been operating in the field of international freight transportation for over 27 (twenty-seven) years, has a proven business reputation and experience in organizing the selection, purchase and complex delivery of vehicles and cargo from different countries of the world.
1.3. Geography of activity
The Company's activities include the organization of transportation from the territory of the United States of America, Canada, South and Central America, Europe, the Middle and Far East, Africa. Departures are made from the seaports of Chicago, Los Angeles, New York, Miami, Norfolk, Savannah, Seattle, Honolulu (Hawaii), Toronto, Jebel Ali (United Arab Emirates) and others, and arrivals are made to the ports of Odesa and Chornomorsk (Ukraine), Klaipeda (Republic of Lithuania), Gdynia (Republic of Poland), Bremerhaven (Federal Republic of Germany), Poti (Georgia), Jebel Ali (UAE).
1.4. Advantages and guarantees
The Company operates without involving intermediaries, which ensures transparent pricing and full responsibility for the organization of transportation. Logistic routes are optimized in order to reduce delivery times and reduce the Client's costs. If possible, vehicles are purchased from regions with more favorable prices (for example, Hawaii, USA, where the average price can be 30–40% lower than the market price). The Company has its own technical service station in Ukraine, which provides a guarantee for the bodywork and painting work performed.
1.5. Clients and forms of cooperation
The Company provides services to both individuals and business entities. For individuals, individual order processing with full transaction support is offered. For dealers and wholesale customers, special terms of cooperation are provided, including access to international auctions, personal management, preferential rates for transportation and registration, as well as other commercial advantages.
1.6. Location of representative offices
The Company has its offices in the cities of Kyiv, Odesa, Lviv, Rivne, Vinnytsia and Dnipro, which ensures the proper level of customer service in different regions of Ukraine.
2. SUBJECT OF ACTIVITY AND SERVICES
The Company carries out activities consisting in:
- selection and purchase of used and/or damaged vehicles (including passenger cars and trucks, motorcycles, ATVs, snowmobiles, water transport, agricultural and special equipment) at auctions in the United States of America and Canada;
- organization of land and/or sea transportation of purchased vehicles to the port of destination agreed upon by the Parties, located on the territory of Ukraine, the Republic of Lithuania, the Republic of Poland, the Federal Republic of Germany, Georgia or the United Arab Emirates;
- organization of transportation of other types of cargo (spare parts, oversized and non-standard cargo) within international transport routes;
- provision of related services related to loading, unloading, storage, customs clearance and domestic delivery of cargo.
The company organizes transportation both on a turnkey basis and provides individual services at the Client's choice in accordance with his individual needs.
At each stage of transportation, the Client is informed, including photo and video recording of the cargo condition.
3. USE OF THE WEBSITE AND PERSONAL ACCOUNT
3.1. Access to the website
3.1.1. The website is the main tool for informing Clients about the transfer, terms and costs of services, as well as for interaction between the Client and the Company.
3.1.2 By using the website, the Client confirms that he has read these Terms and undertakes to comply with them.
3.2. Personal account
3.2.1. The personal account is an individual section of the website, access to which is provided to the Client after the start of cooperation with the Company and/or conclusion of the Agreement. Registration and account creation are carried out exclusively by the Company, which provides the Client with unique login data (login and password).
3.2.2. The personal account is used to record orders, receive information about the progress of services, as well as to store documents and interaction history. The Company’s placement of information about the status of services, changes in terms or other notifications in the personal account is considered a proper and timely notification of the Client.
3.2.3. The Client is fully responsible for the safety of the login and password, confidential information, as well as for all actions taken using his account. The Company is not responsible for any losses or other consequences arising from the Client's transfer of login data to third parties or unauthorized access obtained due to the Client's failure to comply with security requirements.
3.3. Terms of Use
3.3.1. It is prohibited to use the website and personal account to post or transmit information that:
- violates the current legislation of Ukraine or international norms;
- contains false, offensive, discriminatory or fraudulent data;
- may harm the reputation of the Company or third parties;
- perform any actions that may disrupt the operation of the website or personal account (including unauthorized access, DDoS attacks, vulnerability scanning, etc.).
3.3.2. The Client is prohibited from providing access to his/her personal account to third parties without the written consent of the Company.
3.3.3. The Company has the right to restrict or terminate the Client's access to his/her personal account at any time in case of violation of these Terms, the Agreement or the current legislation of Ukraine.
3.4. Technical conditions
3.4.1. Access to the website and personal account is provided on an "as is" basis. The Company does not guarantee uninterrupted service, but makes every effort to ensure its stable functioning.
3.4.2. The personal account system records the date, time and IP address of each authorization and action of the Client.
3.4.3. The Company is not responsible for the inability to use the website or personal account in the event of technical failures, interruptions in the work of the Internet provider or force majeure circumstances.
3.4.4. All materials posted on the website, including texts, images, logos and other elements, are the property of the Company or are used on legal grounds. Any copying or use without written consent is prohibited.
3.5. Making changes
3.5.1. The Company has the right to make changes to the functionality of the website and personal account, to restrict access or to terminate the operation of both the personal account and individual services without prior notice to the Client, if this is due to technical or security reasons.
4. PROCEDURE FOR PROVISION OF SERVICES
The Company provides a transparent and convenient process of purchasing vehicles through international auctions for individuals and business entities (dealers, wholesale customers). The main stages of cooperation are described below.
4.1. Choosing a vehicle and participating in the auction
4.1.1. For individuals:
• Vehicle selection: The Client provides the desired vehicle parameters (type, make, model, year of manufacture, budget) through an oral or written request, in particular via messengers or e-mail. The Company selects suitable lots, provides their detailed analysis (photo, technical condition, history, cost estimate) and offers options for selection.
• Participation in the auction: After selecting a lot and/or making a guarantee payment, the Company participates in the auction on behalf of the Client and at his expense. The Company acts within the scope of the granted powers (for example, maximum bid), ensuring professional participation in the auction. The Client receives advice on the bidding strategy and agrees on key actions before the start of the auction.
4.1.2. For dealers and wholesale clients:
• Vehicle selection: The Client receives direct access to the auction sites to independently select lots. The Company provides technical support and consultations as needed to help select the optimal lots.
• Participation in the auction: The Client independently participates in the auction through the access to the auction sites provided by the Company. At the Client's request, we can represent his interests at the auction on a separate mandate and at his expense, acting within the scope of the granted powers. We provide consulting and technical support for effective participation in the auction.
4.2. Confirmation of winning and payment
4.2.1. After winning the lot, the Company sends the Client:
- confirmation of winning;
- details of the lot (number, VIN code, make, model, year, technical specifications, final price, ports of departure and destination);
- invoice for payment of the transport nsports vehicle.
4.2.2. The client pays the price of the lot independently using the details provided within 3 business days. Payment confirms agreement with the terms of purchase.
4.3. Logistics and registration
4.3.1. After full payment, the Company organizes a full cycle of vehicle logistics, which includes the following stages:
- Vehicle pickup from the auction site: We coordinate the pickup of the vehicle from the auction location, ensuring its safe movement to the next stage.
- Delivery to the port of departure: The vehicle is transported to the appropriate port of departure, where we check its condition and prepare it for international transportation.
- Staffing (loading): We organize loading of the vehicle into a container or onto a ship, ensuring reliable fastening and compliance with all safety requirements for sea or other types of transportation.
- Transportation organization: We cooperate with proven carriers to organize international transportation of the vehicle to the port of destination, tracking the route and ensuring timely delivery.
- Unloading: Upon arrival at the port of destination, we coordinate the unloading of the vehicle, check its condition and ensure readiness for further transportation or transfer to the Client.
- Document support: We prepare and execute all necessary documents (export, transport, customs) for the smooth passage of all procedures.
- Customs clearance (if necessary): At the request of the Client, we provide customs clearance services, including preparation of documents and interaction with customs authorities.
4.4. Transfer of the vehicle
4.4.1. Services are considered completed when:
- The vehicle has arrived at the port of destination and has been unloaded (or delivered to a place agreed upon by the parties, specified in the contract and/or agreed upon by the Parties);
- The Client has received a notification of readiness for transfer;
- The Company has been provided with the carrier's data and the identification data of the motor carrier for further transportation.
4.5. Reporting and transparency
4.5.1. The Company informs Clients about each stage via personal account, e-mail, messengers (Viber, WhatsApp, Telegram) or other communication channels.
4.5.2. For dealers and wholesale clients, every month (at least once), we provide a report on the actions performed, which includes a list of won lots, their characteristics, cost and delivery status.
The Client can confirm the report or provide comments within 3 business days. If no feedback is received, the report is considered accepted, and the services are performed properly.
4.6. Additional conditions
4.6.1. If the lot is not won, the guarantee payment is returned or credited for participation in other auctions by mutual agreement.
4.6.2. In case of questions or objections regarding the report, please contact your personal manager or through the company's contact channels.
5. GUARANTEE PAYMENT
5.1. For the Company's participation in auctions on behalf of the Client and to ensure compliance with the terms, the Client pays a guarantee payment in the amount of:
- 10% of the vehicle cost, but not less than 600 USD - for participation in the Copart.com auction;
- 15% of the vehicle cost, but not less than 1000 USD - for participation in the Iaai.com auction.
5.2. The guarantee payment may be credited towards payment for the cost of the vehicle or the Company's services.
5.3. If the Client, after confirming the winning of the lot, refuses to purchase it or does not pay the full price within the established time frame, the guarantee payment is considered compensation for breach of obligations. It is used to cover fines, fees or other expenses associated with the refusal or delay. If the payment amount is insufficient, the Client undertakes to reimburse the difference within 3 business days after receiving a notification from the Company.
5.4. If, for reasons beyond the Client's control, the Company has not purchased the selected lot, the guarantee payment is returned in full within 5 business days after receiving the Client's written application.
5.5. If, before the start of the auction, the Client notifies the Company in writing (including electronic communication channels such as messengers or e-mail) about a change in intentions regarding the lot, the guarantee payment may be transferred to another lot by mutual agreement of the parties.
5.6. Confirmation of payment of the guarantee payment is a bank receipt or other document certifying the crediting of funds to the Company's account.
5.7. The provisions of this section apply exclusively to individuals. Dealers and wholesale customers are exempt from paying the guarantee payment, unless otherwise provided for by a separate agreement with the Company.
6. SETTLEMENT
6.1. The Client shall pay for all services and expenses related to the purchase of a vehicle solely on the basis of invoices issued by the Company.
6.2. Payment may be made:
- directly by the Client;
- by a third party on behalf of the Client;
- by direct payment to the Company's counterparties - solely with the Company's prior consent.
6.3. The cost of services includes:
- guarantee payment (for individuals, in accordance with section 5);
- the cost of the vehicle;
- related costs associated with the purchase, transportation, registration, customs clearance, storage, etc.;
- the Company's commission.
6.4. The Company's commission for each purchased vehicle is indicated in the invoice issued to the Client.
6.5. All payments are made in non-cash form to the Company's current account or the account specified in the invoice within 3 business days from the moment of its receipt.
6.6. In the event of involving a third party to make the payment, the Client bears full responsibility for the timeliness, completeness and proper processing of such payments.
6.7. The costs associated with making payments, in particular bank commissions, including commissions of correspondent banks, are borne by the Client.
6.8. The fact of proper fulfillment of payment obligations is confirmed by crediting funds to the bank account of the Company or the relevant counterparty (upon agreement of the parties).
7. LIABILITY
7.1. The Party that has violated the obligations specified in these Terms, the Agreement or the current legislation of Ukraine is obliged to compensate the other Party for the losses incurred, if this violated its rights or legitimate interests.
7.2. In the event of the Client’s violation of the payment terms for invoices issued by the Company or its counterparties, the Client shall pay a penalty in the amount of double the discount rate of the National Bank of Ukraine on the unpaid amount for each calendar day of delay, as well as 3% per annum of the amount of the overdue obligation as a fee for the use of funds. If the delay exceeds 14 calendar days, the Client shall additionally pay a penalty in the amount of 10% of the amount of the debt. Payment of penalties does not exempt the Client from fulfilling its obligations under these Terms, the Agreement or the current legislation of Ukraine.
7.3. In case of untimely payment for the won lot, the Client is responsible for all fines, penalties or other financial obligations applied by the auction site or related parties, in particular:
- Copart.com: 10% of the cost of the vehicle, but not less than 600 USD;
- Iaai.com: 15% of the cost of the vehicle, but not less than 1000 USD.
The Client is obliged to reimburse the Company for all related costs within 3 business days from the moment of receipt of the relevant invoice.
7.4. The Company has the right to withhold the vehicle, which is subject to transfer to the Client, until the Client fully fulfills his obligations under these Terms, the Agreement or the legislation of Ukraine. The retention may be applied to any of the Client's vehicles to secure the fulfillment of obligations under any other lots.
The Company shall send the Client a notice of retention within 3 business days, indicating the amount of the debt and the grounds. If the debt is not repaid within 14 calendar days from the date of receipt of the notice, the Company shall have the right to:
- continue the retention, charging a storage fee at the agreed rates;
- sell the vehicle in any way, including through auctions, notifying the Client 10 calendar days prior to the sale.
All costs associated with the storage, protection or sale of the vehicle, as well as possible losses from a decrease in its value, shall be borne by the Client. The Company shall not be liable for the preservation of the vehicle if the requirements of the notice and the retention procedure have been complied with.
7.5. If the Client refuses to receive the vehicle or does not remove it from the port of destination within 30 calendar days from the moment of unloading, the vehicle is considered unclaimed.
The Company notifies the Client in writing (via messengers, e-mail or other communication channels provided for by these Terms or the Agreement) of its intention to recognize the vehicle as unclaimed and provides 14 calendar days for explanations or receipt of the vehicle.
If the Client does not provide a response or instructions within the specified period, the Company has the right, subject to compliance with all notification requirements, without additional coordination and any liability:
- return the vehicle to the seller (if possible);
- sell the vehicle at auction or to third parties;
- hand over the vehicle for disposal;
- dispose of the vehicle in any other way to minimize losses or compensate for costs.
The Client is obliged to reimburse the Company for all costs associated with improper performance of obligations, including costs of storage, return, sale, disposal, logistics, third party commissions, fines, etc., within 3 business days from the date of receipt of the invoice or notification.
7.6. In the event of the Client's violation of obligations under these Terms, the Agreement or the current legislation of Ukraine, in particular untimely payment of invoices or failure to submit necessary documents, the Company has the right to suspend the provision of services at any stage (participation in the auction, logistics, documentation, etc.) until the Client fully fulfills its obligations.
The Company notifies the Client of the suspension of services by within 3 business days via personal account, e-mail, messengers (Viber, WhatsApp, Telegram) or other communication channels, indicating the reason for the suspension and the conditions for its restoration.
Suspension of services does not exempt the Client from fulfilling his obligations under these Terms, the Agreement or the current legislation of Ukraine, and the Company is not responsible for delays or other consequences caused by such suspension.
7.7. The Company's liability for loss, damage or delays of a vehicle during delivery is limited to the liability of the carrier or logistics partner involved in transportation.
The Company transfers to the Client any compensation received from the carrier, less the Company's costs, if any.
The Client submits claims regarding transportation through the Company, which coordinates interaction with the carrier.
8. GUARANTEES
8.1. The Company guarantees:
- professional performance of services for the selection of vehicles and participation in auctions on behalf of the Client within the scope of the granted powers;
- provision of the Client with detailed available information about the lot (photo, technical condition, history, cost estimate) before participation in the auction;
- organization and coordination of all stages of vehicle delivery (pickup, transportation to the port, loading, sea transportation, unloading), subject to timely payment by the Client;
- use of the services of proven carriers and logistics partners that meet international safety and quality standards;
- regular informing of the Client about the delivery status via personal account, e-mail, messengers (Viber, WhatsApp, Telegram) or other communication channels;
- preparation and provision of all necessary documents (export, transport, customs) to ensure the transportation of the vehicle.
8.2. The Company does not guarantee that the vehicle has not been painted or has no hidden defects. The vehicle is supplied "as-is" and its condition may differ from the photo or description at the auction. The Company is not responsible for:
- technical or visual damage existing at the time of sale (condition of tires, rims, battery, windshield, underbody or other parts not visible in the photos from the US warehouse, as well as hidden defects);
- delivery of spare parts or loose elements of the vehicle separately or next to it until the moment of acceptance at the US warehouse;
- derivative damage that occurred during transportation (including damage to adjacent elements due to body deformation or collision);
- differences in the equipment from that declared at the auction;
- minor damage (scratches, chips) not visible in the photos from the US warehouse, but detected in the photo at the port of destination.
8.3. The Client acknowledges that during domestic transportation within the USA and sea transportation to the port of destination, there is a risk of accidental loss or damage to the vehicle.
At the Client’s request, the Company may arrange for insurance of the vehicle, but all costs shall be borne by the Client.
If the Client has not submitted a written application for insurance, all risks of accidental loss or damage shall be borne by the Client. The Company shall not be liable for such events.
8.4. The Company shall not be liable for delays caused by loading of the vessel, changes in the schedule of carriers, lack of seats, port operations, actions of customs, border or other regulatory authorities, as well as natural disasters, strikes or other force majeure circumstances.
8.5. In the event of detention of a container in the USA for customs inspection, the Client shall bear all costs, including charges for downtime, unsealing, reloading, etc. The Company shall provide supporting documents. Such circumstances are considered force majeure, and the Company is not liable for them.
8.6. The Company is not liable for non-performance by a third party of the contract concluded at the expense of the Client, except in cases where the Company was negligent in choosing this person or guaranteed in writing for the performance of the contract (del credere).
9. FORCE MAJEURE
9.1. The party that has not fulfilled or improperly fulfilled the obligations assumed under any Agreement shall be liable unless it proves that they occurred as a result of one or more force majeure circumstances (force majeure circumstances) listed in Art. 14-1 of the Law of Ukraine "On Chambers of Commerce and Industry in Ukraine" as amended on 02.09.2014, with subsequent amendments and supplements, which affected the obligation in such a way as to make it impossible to perform it within the period provided for by this Agreement.
9.2. The Parties are not exempted from liability for untimely fulfillment of obligations if force majeure circumstances occurred during the period of delay in the fulfillment of these obligations.
9.3. The Party, in respect of which it was impossible to fulfill the obligations assumed as a result of force majeure circumstances, is obliged, within 10 (ten) calendar days from the moment of the occurrence of force majeure circumstances, to notify the other Party in writing about their occurrence, the expected duration and termination of such circumstances. Failure to notify or otimely notification by one of the Parties of the occurrence of force majeure circumstances deprives the other Party, which refers to them, of the right to refer to them in order to be released from liability for improper fulfillment of its obligations under the relevant Agreement.
9.4 Proper confirmation of the fact of the occurrence of force majeure circumstances is a certificate issued by the Chamber of Commerce and Industry of Ukraine, or the responsible Chamber of Commerce and Industry of the country in which this event occurred.
9.5. The term for the fulfillment of obligations for the Party under this Agreement, which is subject to force majeure circumstances, is postponed for the duration of such circumstances. However, if force majeure circumstances or their consequences last more than 30 (thirty) calendar days, the Parties will begin negotiations on measures to resolve the situation, however, if within an additional 10 (ten) days the Parties do not reach an agreement, then each of the Parties may refuse to perform the relevant Agreement and terminate the relevant Agreement unilaterally out of court.
9.6. The provisions of this section of the Agreement do not apply to the Principal's obligation to pay for services actually provided by the Commissioner, including, but not limited to, the cost of purchased vehicles, the cost of services for transportation and delivery of vehicles, demurrage, detention, downtime, storage, weighing, loading, unloading and others, in accordance with the Terms, the Agreement or the current legislation of Ukraine.
9.7. The Parties are aware of the introduction of martial law in Ukraine in connection with the military aggression of the Russian Federation.
10. CONFIDENTIALITY
10.1. Confidential information is any information and data transferred by one Party to the other in the process of performing these Terms or the Agreement, including the Client's personal data (surname, first name, patronymic, e-mail, telephone numbers, residential or registered address), as well as financial, economic, legal, technical, commercial or organizational information related to the activities of the Company, the Client or the provisions of these Terms, if it is not publicly available through public registers or other sources.
10.2. The Company and the Client undertake not to disclose or transfer confidential information to third parties without the prior written consent of the other Party. Written consent may be provided via e-mail, messengers (Viber, WhatsApp, Telegram) or other communication channels.
10.3. The processing of the Client's personal data is carried out by the Company in accordance with the Law of Ukraine "On Personal Data Protection". The Client, by providing personal data (in particular through a personal account, forms on the website, e-mail or orally), expresses consent to their processing for the purposes of fulfilling these Terms and Conditions or the Agreement, including the selection of lots, the organization of logistics, the conclusion of contracts and the provision of information about services.
10.4. The purposes of processing the Client's personal data by the Company:
- providing the Client with access to information and materials related to the Company's services;
- confirming the reliability and completeness of the personal data provided by the Client;
- establishing feedback with the Client;
- processing and clarifying the Client's applications and requests;
- concluding, executing and terminating contracts with the Client;
- clarifying the details of the service order (selection of lots, logistics, document processing);
- providing the Client, with his consent, with special offers, newsletters and other information on behalf of the Company.
10.5. By providing personal data to the Company (through a personal account, forms, e-mail, messengers or verbally), the Client automatically consents to their processing for the purposes specified in clause 10.4 of these Terms.
10.6. The Company does not verify the authenticity of the personal data provided by the Client and relies on their accuracy and completeness. The Client is responsible for providing inaccurate or incomplete data, which may affect the performance of the Company's obligations under these Terms or the Agreement, including, but not limited to, the selection of lots, the organization of logistics or the execution of documents.
10.7. The Company and the Client may disclose confidential information to their legal and financial advisors, employees or contractors who need access to such information to perform their obligations under these Terms or the Agreement, provided that these persons are obliged to maintain confidentiality.
10.8. Disclosure of confidential information is not considered a violation in the following cases:
- if there is a court decision or a request from law enforcement agencies;
- if the information was available from public sources before its transfer;
- if the Party legally possessed the information before receiving it from the other Party;
- in other cases provided for by the legislation of Ukraine.
10.9. The Company ensures the protection of the Client's personal data from unauthorized access, destruction, modification, copying or distribution, applying legal, organizational and technical measures in accordance with the Law of Ukraine "On Protection of Personal Data".
10.10. The Client may at any time withdraw consent to the processing of personal data or update it by sending a message to the Company's email address marked "Withdrawal of consent to the processing of personal data". "Personal Data" or "Update of Personal Data". The Company shall terminate the processing of data within 5 business days of receipt of the notification, unless this is contrary to the law.
10.11. In case of violation of confidentiality obligations, the guilty Party shall be obliged to:
- compensate the other Party for all losses incurred, including actual losses and lost profits;
- pay a fine of 50,000 (fifty thousand) hryvnias for each confirmed case of violation;
- immediately terminate the violation and take all reasonable measures to prevent further dissemination of confidential information.
10.12. Payment of the fine does not release the guilty Party from the obligation to compensate for losses in full.
10.13. Confidentiality obligations shall be valid throughout the entire period of cooperation under these Terms and for 3 (three) years after its termination, unless otherwise provided legislation.
11. DISPUTE RESOLUTION
11.1. All disputes and disagreements that may arise in the process of fulfilling these Terms and Conditions or the Agreement shall be resolved by the Company and the Client through negotiations.
11.2. In the event of damage to the vehicle that occurred during delivery to the port of destination, the Client has the right to file a claim for compensation for damages. The claim is submitted to the Company's e-mail within 15 calendar days from the date of receipt of the vehicle with a description of the damage and the addition of the following evidence:
- photographs of the vehicle taken in the warehouse;
- photographs of the vehicle taken after unloading at the port of destination;
- full video recording during the acceptance of the vehicle by the Client or his representative at the port of destination.
The Company shall consider the claim within 10 business days. Compensation shall be made taking into account the limitations of the Company's liability provided for in these Terms and Conditions and/or the Agreement, in the amount of the market value of the repair of the damaged part or, if repair is impossible, in the amount of the market value of the part at the time of application, provided that the part was not damaged before the vehicle was accepted into the warehouse. The application must be submitted in a timely manner, and the evidence must be substantiated and sufficient to confirm that the damage occurred during delivery.
11.3. If the Parties fail to reach an agreement through negotiations, the dispute shall be resolved in court at the Company’s location in accordance with the current legislation of Ukraine.
12. FINAL PROVISIONS
12.1. These Terms are a public agreement that regulates the relationship between the Company and the Client regarding the provision of services described in section 2. The Terms are valid indefinitely until they are replaced by a new version published on the Company’s website (https://atlanticexpresscorp.com.ua).
12.2. The Company has the right to amend these Terms without prior notice to the Client. The new version of the Terms comes into force from the moment of its publication on the website Company. Continued use of the Company's services after the amendments are made shall be deemed as the Client's consent to the new version of the Terms.
12.3. In the event of a separate written agreement between the Company and the Client, the provisions of such agreement shall take precedence over these Terms insofar as they relate to any inconsistencies between them.
12.4. These Terms are drawn up in Ukrainian. In the event of the Terms being translated into other languages for the Client's convenience, the Ukrainian version shall take precedence in the event of any discrepancies.
12.5. All relations between the Company and the Client not regulated by these Terms or a separate agreement shall be governed by the current legislation of Ukraine.
12.6. If any provision of these Terms is declared invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that most closely matches the intentions of the Parties and the current legislation of Ukraine.